KwikLink Newsletter
-------------------
October 14, 1999
This newsletter is designed to keep you informed of the upcoming
KwikLink announcements and events.
Current Announcements:
- KwikLink Outage Notification
- KwikLink Unveils New Dial-Up Packages
- Watch For The KwikLink 3rd Anniversary Promotion
- Getting The Most From 56K
KwikLink Outage Notification
----------------------------
KwikLink would like to apologize for any inconvenience caused by an Internet
outage that occurred today (October 14). This outage was caused by an upgrade
to the UUNet Canada system in Toronto that was scheduled for early this morning.
The upgrade was intended to improve reliability, but unfortunately caused
unforeseen problems with the system. We have not yet received a full report
of the exact circumstances, but we would like to thank the people that phoned
in to inform us of the problem.
In addition, MTT was performing some modifications on our main phone lines
in our office that caused some of our users to receive messages such as
"the phone number you have dialed has been disconnected" when calling our
sales/support staff. These problems were quickly resolved after they were
reported to us.
Once again, KwikLink would like to apologize for any inconveniences caused by
this outage as it is our commitment to provide the best possible Internet
service to our customers.
KwikLink Unveils New Dial-Up Packages
-------------------------------------
In response to requests from a number of our customers, KwikLink is
pleased to announce the addition of new dial-up plans to our dial-up
service offerings. We are pleased to present the following new plans:
Light Account - 20 hours per month - $16.95
Surfing Account* - 125 hours per month - $26.95
* Includes Unlimited Non-Prime Time Access
These accounts are available immediately. For more information or to switch
to this account, please contact us at sales@klis.com.
Watch For The KwikLink 3rd Anniversary Promotion
------------------------------------------------
The end of October marks KwikLink's 3rd anniversary of providing Internet
service in Southwestern Nova Scotia. As part of our 3rd anniversary, watch
for the KwikLink Advantage 2000 Promotion which brings more value to your
KwikLink connection each month - details to come!
Getting The Most From 56K
-------------------------
Although we have many customers that are accessing their KwikLink account
using our 56K dial-up number -- 1 out of every 3 customers are not achieving
true 56K speeds with their connections. If you find you are connecting at
28,800 or 33,600 when dialing into the 56K access numbers -- you may either be
using a 33.6K modem (in which case you should dial into our 33.6K access number
for improved performance) or your modem cannot properly initiate a good 56K V.90
connection to our system.
KwikLink technicians have considerable experience with 56K modems and can suggest
free upgrades that can help your modem achieve higher speeds. We have found that
simple upgrades can take modems like AOpen and WinModems to considerably higher
speeds.
To contact KwikLink support, please e-mail us at support@klis.com
KwikLink is always looking for comments or suggestions on how we can
improve our services for all of our users. If you have any
suggestions, please don't hesitate to contact us at sales@klis.com
David Pothier, BScCS
Systems Administrator
KwikLink Internet Services
E-Mail: david@klis.com
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Copyright 1999 KwikLink Internet Services - All Rights Reserved
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